Maintenance & Support

Application Support and Maintenance Services

We offer a flexible set of Software maintenance Los Angeles service components to help you assemble your personalized service.

Our Reactive Application Support Service

As the name suggests, a reactive application support approach involves reacting to issues after they have happened. For example, you are experiencing backup issues and so call for assistance to rectify the issue. In the time it takes for the issue to be fixed, your business suffers from a disruption to business continuity.

Creating & Maintaining

Creating and maintaining detailed information for user self-service. Guiding materials for users:

  • Product and technical information.
  • Manuals.
  • FAQs.
  •  Knowledge base with convenient search functionality.

Usage & Minor Issues

Solving usage issues and minor problems, escalating more complex issues.

  •  Receiving and registering queries submitted via phone/video calls, chat, social networks, email, and self-service portal.
  • Prioritizing support requests.
  • Promptly solving simple, previously documented issues.
  • Escalating unsolved issues to the next support level and providing status updates according to an agreed SLA till their closure.

Troubleshooting & Maintenance

Troubleshooting and routine app maintenance.

  • Fixing application performance issues.
  • Resolving software configuration and account administration incidents.
  • Software installations.
  • Log investigation for root cause analysis of issues.

Code & Database Level

Fixing issues on the code and database level.

Features & Integration

Software customization, adding new features, application integration.

Infrastructure Management

Our team helps with troubleshooting and evolution of the applications:

  • Cloud infrastructure;
  •  Data storage and databases;
  • CI/CD, development, and testing environments
  • Cybersecurity tools.

Code Review

We provide comprehensive unit testing coverage for all code paths and error cases to ensure the code quality and reliability of your applications under development.

Performance Monitoring

We carry out scheduled performance tests and continuously monitor app performance to detect and eliminate unfavorable trends (evolving slowdowns or issues) before end users notice them.

Security Monitoring

To make sure your applications remain 100% reliable and timely identify the need for security upgrades to answer new evolving cyberthreats, we provide:

  • White box and black-box security testing.
  • Detailed reports that include recommendations on how the discovered vulnerabilities can be fixed

Compliance Monitoring

We perform automated scanning and manual analysis of applications to ensure compliance with HIPAA, GDPR, PCI DSS, and other industry-specific regulations and help you mitigate found vulnerabilities.

CI/CD & DevOps

To keep the frequent application updates quick and reliable and to reduce post-release errors, we help to connect and automate the development, and testing of your applications by:

  • Applying infrastructure as code (IaC).
  • Containerizing applications/applications’ modules.
  • Setting up continuous integration and deployment (CI/CD) pipelines.
  • Introducing test automation.

IMMAT Implementation

Integrated Manual and Automated Testing (IMAAT) implementation A balanced combination of automated tests (for regression testing) and manual tests (for exploratory, usability, or ad hoc testing) to accelerate releases while increasing regression testing coverage and finding more defects before production

Cloud Resource

Our cloud experts:

  • Review your cloud environment and identify existing deficiencie.
  • Provide the resource consumption optimization plan.
  • Help with its implementation and on-demand cloud resource management.

Infrastructure Monitoring

Our team administers and monitors:

  • Cloud infrastructure;
  • Data storage and databases;
  • CI/CD, development and testing environments
  • Cybersecurity tools.

 HISTORY

Company Story

1983-1985

Beginning

We are now accepting applications for armed guards to become an integral part of our team, providing quality service to private communities and businesses throughout Southern California. We have Full time, Part-Time, and Temporary Positions. 1 Year Experience Preferred.  Must have a valid BSIS California Guard Card and Firearm Permit. Must read, write and communicate in English. Must have reliable transportation to get to and from work.Must be able to work nights, weekends, and holidays.Must be able to work non-scheduled, occasional overtime, as needed.

1983-1985

Beginning

We are now accepting applications for armed guards to become an integral part of our team, providing quality service to private communities and businesses throughout Southern California. We have Full time, Part-Time, and Temporary Positions. 1 Year Experience Preferred.  Must have a valid BSIS California Guard Card and Firearm Permit. Must read, write and communicate in English. Must have reliable transportation to get to and from work.Must be able to work nights, weekends, and holidays.Must be able to work non-scheduled, occasional overtime, as needed.

1983-1985

Beginning

We are now accepting applications for armed guards to become an integral part of our team, providing quality service to private communities and businesses throughout Southern California. We have Full time, Part-Time, and Temporary Positions. 1 Year Experience Preferred.  Must have a valid BSIS California Guard Card and Firearm Permit. Must read, write and communicate in English. Must have reliable transportation to get to and from work.Must be able to work nights, weekends, and holidays.Must be able to work non-scheduled, occasional overtime, as needed.

Pricing Options For Our App Support Services

Per-Ticket Pricing

At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.

Fixed Monthly Fee

You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous application support.

Hourly Billing With A Cap

You receive the end-of-the-month invoice based on the hours or efforts reported per month.

Managed IT Service Provider

    “Circle provides us with top notch service at an affordable low-cost per page that includes total printer replacement and repair along with the benefit of managing to stock each of our seven branches with toner at no additional cost.”

    Anthony H.

    “Their techs have shown a high level of competence and professionalism and have from time to time helped us with off-contract devices for free. The Circle goes the extra mile. It’s been a great partnership.”

    Paul M

    “The Circle has been particularly nimble at adapting to the unique needs of each of our properties and they’ve done a great job of providing durable low-cost equipment with low operating costs and minimal downtime.”

    Emma M.

    “Excellent company to do business with.”

    Dar Brenthel

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