Maintenance & Support
Application Support and Maintenance Services
We offer a flexible set of Software maintenance Los Angeles service components to help you assemble your personalized service.
Our Reactive Application Support Service
As the name suggests, a reactive application support approach involves reacting to issues after they have happened. For example, you are experiencing backup issues and so call for assistance to rectify the issue. In the time it takes for the issue to be fixed, your business suffers from a disruption to business continuity.
Creating & Maintaining
Creating and maintaining detailed information for user self-service. Guiding materials for users:
- Product and technical information.
- Manuals.
- FAQs.
- Knowledge base with convenient search functionality.
Usage & Minor Issues
Solving usage issues and minor problems, escalating more complex issues.
- Receiving and registering queries submitted via phone/video calls, chat, social networks, email, and self-service portal.
- Prioritizing support requests.
- Promptly solving simple, previously documented issues.
- Escalating unsolved issues to the next support level and providing status updates according to an agreed SLA till their closure.
Troubleshooting & Maintenance
Troubleshooting and routine app maintenance.
- Fixing application performance issues.
- Resolving software configuration and account administration incidents.
- Software installations.
- Log investigation for root cause analysis of issues.
Code & Database Level
Fixing issues on the code and database level.
Features & Integration
Software customization, adding new features, application integration.
Infrastructure Management
Our team helps with troubleshooting and evolution of the applications:
- Cloud infrastructure;
- Data storage and databases;
- CI/CD, development, and testing environments
- Cybersecurity tools.
Code Review
We provide comprehensive unit testing coverage for all code paths and error cases to ensure the code quality and reliability of your applications under development.
Performance Monitoring
We carry out scheduled performance tests and continuously monitor app performance to detect and eliminate unfavorable trends (evolving slowdowns or issues) before end users notice them.
Security Monitoring
To make sure your applications remain 100% reliable and timely identify the need for security upgrades to answer new evolving cyberthreats, we provide:
- White box and black-box security testing.
- Detailed reports that include recommendations on how the discovered vulnerabilities can be fixed
Compliance Monitoring
We perform automated scanning and manual analysis of applications to ensure compliance with HIPAA, GDPR, PCI DSS, and other industry-specific regulations and help you mitigate found vulnerabilities.
CI/CD & DevOps
To keep the frequent application updates quick and reliable and to reduce post-release errors, we help to connect and automate the development, and testing of your applications by:
- Applying infrastructure as code (IaC).
- Containerizing applications/applications’ modules.
- Setting up continuous integration and deployment (CI/CD) pipelines.
- Introducing test automation.
IMMAT Implementation
Integrated Manual and Automated Testing (IMAAT) implementation A balanced combination of automated tests (for regression testing) and manual tests (for exploratory, usability, or ad hoc testing) to accelerate releases while increasing regression testing coverage and finding more defects before production
Cloud Resource
Our cloud experts:
- Review your cloud environment and identify existing deficiencie.
- Provide the resource consumption optimization plan.
- Help with its implementation and on-demand cloud resource management.
Infrastructure Monitoring
Our team administers and monitors:
- Cloud infrastructure;
- Data storage and databases;
- CI/CD, development and testing environments
- Cybersecurity tools.
HISTORY
Company Story
1983-1985
Beginning
We are now accepting applications for armed guards to become an integral part of our team, providing quality service to private communities and businesses throughout Southern California. We have Full time, Part-Time, and Temporary Positions. 1 Year Experience Preferred. Must have a valid BSIS California Guard Card and Firearm Permit. Must read, write and communicate in English. Must have reliable transportation to get to and from work.Must be able to work nights, weekends, and holidays.Must be able to work non-scheduled, occasional overtime, as needed.
1983-1985
Beginning
We are now accepting applications for armed guards to become an integral part of our team, providing quality service to private communities and businesses throughout Southern California. We have Full time, Part-Time, and Temporary Positions. 1 Year Experience Preferred. Must have a valid BSIS California Guard Card and Firearm Permit. Must read, write and communicate in English. Must have reliable transportation to get to and from work.Must be able to work nights, weekends, and holidays.Must be able to work non-scheduled, occasional overtime, as needed.
1983-1985
Beginning
We are now accepting applications for armed guards to become an integral part of our team, providing quality service to private communities and businesses throughout Southern California. We have Full time, Part-Time, and Temporary Positions. 1 Year Experience Preferred. Must have a valid BSIS California Guard Card and Firearm Permit. Must read, write and communicate in English. Must have reliable transportation to get to and from work.Must be able to work nights, weekends, and holidays.Must be able to work non-scheduled, occasional overtime, as needed.
Pricing Options For Our App Support Services
Per-Ticket Pricing
At the start of cooperation, we define the ticket cost, and you get charged based on the volume of incidents we resolve monthly.
Fixed Monthly Fee
You pay in advance at a reduced hourly rate for a bunch of hours during which we deliver continuous application support.
Hourly Billing With A Cap
You receive the end-of-the-month invoice based on the hours or efforts reported per month.
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